For an agent to be seen online by a visitor, several conditions need to be met:
1) Log into your Watcheezy backoffice with the following address www.watcheezy.com/us/backoffice/
2) Check the icon deconnection Watcheezy agent and make sure it's on available.
3) Go to “Check your traffic”page to be seen as available to your visitors. Otherwise, they see you as unavailable.
4) Do not use any firewall, antivirus or software to block advertisements (like Adblock). If you do use them, uninstall them one by one. Then, in turn, log into your backoffice and onto your website to see your agent appear.