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Are there any tools to measure the conversion rate post chat?

To measure the conversion rate, you can install another Watcheezy tag on the payment confirmation page. This tag extracts from your sales the ones generated post chat, up until 30 days after the chat. 

The supervisor also has data available to him in retrospect (DMT, response time, number of handled chats, distribution of the conversations among the agents, chat history, etc.). All of this data is also available to every agent.
 

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