If none of the agents are online, a form appears on the website. The client is free to leave his contact information on this form. The agent receives the email in his email inbox.
The conditions for a Watcheezy window to pop-up are customizable directly from your backoffice, so that you can also choose to only display the service if an agent is connected or if an agent is called on or according to a pre-programmed timeframe. If those pre-configured conditions aren’t met, the chat window doesn’t pop up.